“Bootin’ The Gluten” Gluten-Free Tasting Menu
In short: RUN AWAY!
Amazon Local offered a deal for Beetnik Foods: a GLUTEN FREE PACKAGE.
I’m Celiac, it’s hard to get gluten free foods that you didn’t buy and prepare yourself. This is something any Celiac would leap at: grass-fed meats and guaranteed gluten free prepared foods? Heck yeah!
Upon reading the packages warning that they were produced on lines that also contain WHEAT, I contacted Beetnik. I’m accustomed to people not understanding that gluten is a protein found in wheat and some other grains. I’m used to people not understanding cross-contamination. I’m NOT playing at some celebrity diet. I was born without the ability to digest this and it makes me very, very sick. I don’t get IBS. I have systemic responses that will lay me out for several days.
In my letter, I explained that I believed this was an educational issue. I wanted them to recognise the mistake, educate their workers on cross-contamination and I’d like gluten free replacements for the ones that were marketed as a GLUTEN FREE PACKAGE but was made on contaminated lines.
My desire was saving others from ordering expensive food they cannot possibly eat for their safety (and in hopes that Beetnik would correct this issue!).
Their response was that I should’ve read their site before ordering.
‘We go into detail here: http://www.beetnikfoods.com/faq/
We also state very clearly that we do not recommend our food to those with Celiac Disease.’
Here’s the page I ordered from.
If they were conscientious, a warning would’ve been included THERE. If not there, then on their own site’s page detailing the package, at least. In other words, if it’s not a mistake, it’s false advertising.
Let’s put it another way: if you’re marketing something as ‘PEANUT FREE PACKAGE’ — you can imagine, those with peanut allergies are going to get excited. So, they read the ad up and down, then they go to your site’s page and read it up and down.
When individual items in the package say, ‘processed on lines that also handle peanuts,’ can you imagine them feeling like this was dangerous? They may contact you and ask that you make sure your workers no longer include items that have been cross-contaminated.
Company response: The buyer should’ve known that PEANUT FREE PACKAGE wasn’t intended for them. If they’d dug enough through web pages for long enough, they’d have found that. Bad Consumer.
No, Beetnik, YOUR bad.